Cancellations & Rescheduling
We’re committed to providing exceptional care and keeping appointments available for all clients. Please review our policies below—they help our salon run smoothly and ensure fairness for everyone.
⏰ Cancellation & Rescheduling – Individual Sessions
Life happens, and we understand! But last-minute changes affect our ability to serve others.
❌ Canceling within 48 hours results in a charge of 100% of the appointment fee.
✅ You may reschedule one time to within 7 days of your original appointment at no cost.
📅 If no appointments are available, we can add you to our waitlist, but the cancellation policy still applies.
❤️ No exceptions—this helps protect time for all clients and supports our service providers.
🎁 Cancellation & Rescheduling – Pre-Purchased Packages
Pre-purchased packages offer great value while relying on consistent attendance:
❌ Canceling within 48 hours will deduct one session credit.
✅ You may reschedule one time within 7 days with no penalty.
📅 If no openings are available, we can add you to our waitlist, but the policy still applies.
❤️ No exceptions—this ensures fairness and availability for everyone on a package.
♾️ Cancellation & Rescheduling – Unlimited Packages
Unlimited packages rely on regular attendance so that all clients can access the schedule fairly.
❌ Canceling within 48 hours or no-showing will result in the full appointment fee being charged to the card on file.
If we are unable to collect the fee, the remainder of your unlimited package may be forfeited without refund.
❌ Two consecutive cancellations or no-shows will result in all remaining future appointments being canceled.
You are welcome to schedule new appointments as availability allows.
❤️ These policies ensure fair access to appointments for all unlimited-package clients.
💳 Payment & Account Status
Packages may be forfeited if payments are declined, canceled, or returned for insufficient funds.
Packages stay active only when all payments are current.